For help, email mihail.duchev@icloud.com. Include your device model, operating system, Charted version and the steps that led to the issue. Please do not send a full journal or photos unless they are needed to investigate.
Restore Pro
On Apple devices, open Settings → Restore purchases and use the Apple Account that made the purchase. On Android, use the same Google Play account and open Settings → Restore purchases. Purchases are separate between Apple and Google. For refunds, use the store's purchase history and refund process.
Back up or move your journal
Open Settings → Export data and save the JSON file somewhere safe. Import it in Charted on your other device. JSON includes supported travel records and preferences; it does not include attached photos. Back up photos separately. The web viewer opens JSON exports without uploading them.
Sync is not working
Check your connection and available cloud storage. On Apple devices, check that iCloud is enabled and signed in. On Android, reconnect the intended Google account and allow access to Charted's private app-data folder. Keep both devices on the current app version. Apple sync and Android sync are separate; use JSON to move between them. Export a backup before troubleshooting.
Delete your data
Delete entries inside Charted, or remove the app and its local storage. If you used sync, turn it off on all your devices first, then remove Charted data from iCloud storage or Google Drive's Manage apps controls. Revoke Google access in your account if desired. Remove exported files, operating-system backups and shared copies separately. There is no Charted account to close. Email support if you want correspondence we hold about you removed.
Location and photos
Country suggestions are optional and foreground-only. Change location access in system Settings. Photos are selected through the system picker and stay in Charted's local storage. They are not included in JSON export or journal sync.
About the map
Boundaries follow the bundled Natural Earth dataset. GeoNames supplies city data. The app flags supported disputed territories and does not express a political position. Use official local sources for navigation and border-crossing decisions.